IaaS and PaaS Support


Managed service engagement summary across Azure and AWS cloud platforms is provided below

  • Monitor & Manage IaaS Components
    – Managing Virtual Machines and storages
    – Monitoring hardware infrastructure alerts
    – Hardware Parameters Monitored: Temperature, Memory Utilization and CPU Utilization
    – Software Parameters Monitored: Network Activity and Load
    – Applying patches to operating system and installing upgrades
    – Disaster Recovery and Business Continuity Planning
    – Penetration testing
    – Vulnerability testing
    – Creating / updating procedures to document troubleshooting steps to resolve issues
  • Monitor & Manage PaaS Components
    – Monitoring and managing mission critical applications across multiple environments accessed by millions on internal employees and external customers
    – Monitoring applications using dashboards to identify and report infrastructure issues
    – Triaging alerts to investigate root-cause and resolve issues based on specified procedures and update Journal for incident reporting
    – Deploying applications in non-production and production environments, perform application sanity test (smoke test) and troubleshoot issues
    – Reviewing and debugging PowerShell scripts for automated deployment
    – Developing productivity enhancement tools to execute periodic automated health checks resulting in effort savings up to 40%
    – Coordinating escalation and hand-off of unresolved issues with application engineering and partner teams including issue documentation, investigation steps, log analysis and potential cause of failure (if known)
    – Creating / updating procedures to document troubleshooting steps to resolve issues
    – Managing server and data backups
  • Client Support
    – Level 1 and/or 2 Helpdesk (depending on client need)
    – 24×7 Support with SLAs based on client needs