Managed service engagement summary across Azure and AWS cloud platforms is provided below
- Monitor & Manage IaaS Components
– Managing Virtual Machines and storages
– Monitoring hardware infrastructure alerts
– Hardware Parameters Monitored: Temperature, Memory Utilization and CPU Utilization
– Software Parameters Monitored: Network Activity and Load
– Applying patches to operating system and installing upgrades
– Disaster Recovery and Business Continuity Planning
– Penetration testing
– Vulnerability testing
– Creating / updating procedures to document troubleshooting steps to resolve issues - Monitor & Manage PaaS Components
– Monitoring and managing mission critical applications across multiple environments accessed by millions on internal employees and external customers
– Monitoring applications using dashboards to identify and report infrastructure issues
– Triaging alerts to investigate root-cause and resolve issues based on specified procedures and update Journal for incident reporting
– Deploying applications in non-production and production environments, perform application sanity test (smoke test) and troubleshoot issues
– Reviewing and debugging PowerShell scripts for automated deployment
– Developing productivity enhancement tools to execute periodic automated health checks resulting in effort savings up to 40%
– Coordinating escalation and hand-off of unresolved issues with application engineering and partner teams including issue documentation, investigation steps, log analysis and potential cause of failure (if known)
– Creating / updating procedures to document troubleshooting steps to resolve issues
– Managing server and data backups - Client Support
– Level 1 and/or 2 Helpdesk (depending on client need)
– 24×7 Support with SLAs based on client needs